Equipment & Tools FAQs
What do I need to rent an item?
Legal Driver’s License
Current Address (if you are living out of state, we will also need the local address where the equipment will be used)
Two Phone Numbers (Home and Cell or Work and Cell)
Some form of payment at time of rental (Cash or credit card. Sorry we do not accept checks).
Deposit Money (Cash or credit card. Sorry we do not accept checks).
When does my rental time start?
We offer a variety of different rental rates. Your rental time starts from the time you sign the contract of the item you have rented.
Below is a breakdown of our hourly, weekly and monthly rate schedules.
4 Hour Rate
4 consecutive hours during store hours, same day.
Daily Rate
24 consecutive hours to the same time.
Weekly Rate
7 consecutive days to the same time.
Monthly Rate
4 consecutive weeks to the same time.
Saturday Rentals: Items rented on Saturday, for a 4 hour rate, must be rented and returned that day before closing to receive the 4-hour rate. Items rented on Saturday, for a 1-day rent, will be due back on Monday morning by 8:30, since we are closed on Sunday.
Holiday Rentals: If we are closed due to a holiday, all items will be due back at the store on the morning following the holiday at 8:30 am, no exceptions, for the one day rental rate.
4 consecutive hours during store hours, same day.
Daily Rate
24 consecutive hours to the same time.
Weekly Rate
7 consecutive days to the same time.
Monthly Rate
4 consecutive weeks to the same time.
Saturday Rentals: Items rented on Saturday, for a 4 hour rate, must be rented and returned that day before closing to receive the 4-hour rate. Items rented on Saturday, for a 1-day rent, will be due back on Monday morning by 8:30, since we are closed on Sunday.
Holiday Rentals: If we are closed due to a holiday, all items will be due back at the store on the morning following the holiday at 8:30 am, no exceptions, for the one day rental rate.
Do the tools and equipment need to come back clean?
All equipment is to come back CLEAN. It is your responsibility to bring the unit back in the condition you picked it up in. As part of our normal check of the equipment upon return, we will clean and service the equipment. If we have to clean the equipment you return, you will have a cleaning fee that will be accessed. This fee starts at $25.00 and is based on the extra time it will take to clean the equipment. This will be determined by the technician checking in the equipment.
Does the equipment need to come back full of fuel?
All rental items that require fuel (diesel or gasoline) are sent out FULL. Any item not returned full of fuel will be filled onsite and you will be charged for the fuel. NOTE: Our rates for fuel are higher than at any station, so it would be smart to bring it back full of fuel to avoid excessive charges.
Do you have special holiday hours?
Our office is closed on the following holidays:
New Year’s Day
Memorial Day
4th of July
Labor Day
Thanksgiving Day
Christmas Day
This could vary based on the calendar and how it falls, and with possibly different hours for the eve prior. Please check by calling our office to confirm prior to driving over.
New Year’s Day
Memorial Day
4th of July
Labor Day
Thanksgiving Day
Christmas Day
This could vary based on the calendar and how it falls, and with possibly different hours for the eve prior. Please check by calling our office to confirm prior to driving over.
Are you open on Sunday?
NO. But for your convenience, all items rented on Saturday are due back on the Monday following by 8:30 am for a one-day rate. All time after 8:30 am will be charged to you as additional time.
Is our equipment new?
Yes, our inventory of equipment is maintained and rotated regularly to find our customers the most current, name brand, best quality equipment to complete your task as quickly as possible. Our goal is to give the customer a positive, memorable rental experience.
Is our equipment contractor grade?
Yes! All our equipment is contractor grade and has been tested by true professionals in all field types.
Do you deliver equipment?
Yes! Normal delivery hours are Monday through Friday 9 am - 4:30 pm. We do have some conditions during holiday times. Please call the office to plan for deliveries.
Is there a charge for delivery?
Yes, there is a delivery charge. The charge is based on the mileage from our office to the delivery location. The delivery charge for equipment does not include SET UP AND BREAK DOWN of rented equipment. Rental items will be dropped off to the nearest and convenient ground level to your project site. Please call for unique situations. Our drivers are instructed to deliver to a convenient location and will pick up in the SAME location.
Tent & Waterslide/Moonwalk
Please call the office to arrange for you to pick-up or have your items delivered (IN ADVANCE) of your event.
We will deliver and pick up after hours. There is an additional fee for AFTER HOURS delivery and pick up. This is beyond the standard delivery and pick up charge and MUST be arranged in advance. THERE WILL BE NO LAST-MINUTE delivery and pick up AFTER HOURS done.
All delivery and pick up times are worked in by location and need. We work hard to comply with the time schedule you request but cannot guarantee a specific day or time. For convenience reasons, we may deliver a day prior or earlier than expected.
Is there a cancellation charge for orders?
Yes, all items require a deposit to HOLD the item for your guaranteed availability. If you do not require a guarantee, then a deposit is not required at the time of reservation but will be due at the time of pick up. If we are holding the item for your pick up and you decided to cancel, you will forfeit the deposit held. Holding items requires us to turn away business to guarantee the item is available to you for your pick up. THERE WILL BE NO EXCEPTIONS to this policy. We will attempt to reschedule the hold for a future time ONCE to avoid loss of deposit, but ONLY ONE reschedule is allowed.
What is the policy if you no show for your rental?
All items must be paid at time of reservation - and if we have held this item for you to rent and you NO SHOW, you will forfeit the total rental cost and deposit cost of the equipment.
What size ball hitch do I need for trailer and equipment?
All of our towable equipment requires either a 2" ball or a 2-5/16" ball. We have available receiver hitches to rent and balls for your purchase on site should you not have what is required for the equipment.
What is the weight capacity to pick up large pieces of equipment?
Your vehicle weight capacity depends on the piece of equipment you are wanting to tow or haul. Please call our office to determine if your vehicle can haul or pull your intended rental item.
Party & Catering Equipment FAQs
How soon do I need to place my order to guarantee availability?
The sooner the better! For tents and large-scale events, you should be thinking of one to two months in advance or sooner. For small orders, usually two weeks is sufficient.
Is there a delivery charge?
Yes! There is a delivery charge. The charged is based on the mileage from our office to the delivery location. The delivery charge for equipment does not include SET UP AND BREAK DOWN of rented equipment. Rental items will be dropped off to the nearest and convenient ground level to your project site. Please call for unique situations. Our drivers are instructed to deliver to a convenient location and will pick up in the SAME location.
Tent & Waterslide/Moonwalk
Delivery fees will include the setup of the tent or water slide. Please call the office to arrange pick up and set up IN ADVANCE of your event.
We will deliver and pick up after hours but there is an additional fee for AFTER HOURS delivery and pick up. This is beyond the standard delivery and pick up charge and MUST be arranged in advance. THERE WILL BE NO LAST-MINUTE delivery and pick up AFTER HOURS done.
As well, all delivery and pick up times are worked in by location and need. We work hard to comply with the time schedule you request but cannot guarantee a specific day or time. For convenience reasons, we may deliver a day prior or earlier than expected.
We will deliver and pick up after hours but there is an additional fee for AFTER HOURS delivery and pick up. This is beyond the standard delivery and pick up charge and MUST be arranged in advance. THERE WILL BE NO LAST-MINUTE delivery and pick up AFTER HOURS done.
As well, all delivery and pick up times are worked in by location and need. We work hard to comply with the time schedule you request but cannot guarantee a specific day or time. For convenience reasons, we may deliver a day prior or earlier than expected.
What about delivery and pick up after hours, weekend and holidays?
We will deliver and pick up after hours but there is an additional fee for AFTER HOURS delivery and pick up. This is beyond the standard delivery and pick up charge and MUST be arranged in advance. THERE WILL BE NO LAST-MINUTE delivery and pick up AFTER HOURS done. Holiday where our office is closed will be considered AFTER HOURS.
Can you deliver without me being present?
We prefer someone present to insure what is delivered is what you have requested and to go over all the items you expect but we do understand scheduling for events. So, yes, we can. Please make sure and provide us with any necessary items to access the property/hall/venue where we will deliver and we will have it all delivered for you. This means any gate codes/contacts of people we will meet and/or keys necessary to access the location.
What is the cancellation charge?
Yes, all items require a deposit to HOLD the item for your guaranteed availability. If you do not require a guarantee, then a deposit is not required at the time of reservation but will be due at the time of pick up. If we are holding the item for your pick up and you decided to cancel, you will forfeit the deposit held. Holding items requires us to turn away business to guarantee the item is available to you for your pick up. THERE WILL BE NO EXCEPTIONS to this policy. We will attempt to reschedule the hold for a future time ONCE to avoid loss of deposit, but ONLY ONE reschedule is allowed.
Will the delivery driver carry tables and other rentals into my home (or other location) and set up?
NO! We cannot do this for insurance and liability reasons. Our drivers are instructed to stack them in an organized and mutually convenient location and they will pick up from that same point. Most often this would be your front or back porch area. Anything beyond that is your responsibility.
Do I have to wash the linens prior to returning them?
YES, if you do not pay the cleaning fee. If you pay the cleaning fee then we will clean them. Just shake them out and remove any debris. Do not pack them in a plastic bag should they be wet due to the possibility of mildew. Also, please remember CANDLE WAX ruins linens. If any linen is damaged, burned, mildewed, or stained you will be responsible for the cost of the replacement.
What about if I break or damage something?
Breakage, missing or weather damaged items are charged at retail replacement value. A damage waiver fee is not intended for this purpose. Please contact the office immediately should you have damaged or broken items, so we can note your account immediately and this will be your responsibility upon returning of the items.
Do I have to wash the glassware or flatware prior to returning them?
No, but rinsing or scraping them free of food and debris is REQUIRED. Cleaning charges will be applied should you not return these in a reasonably sanitary condition free of food and debris.
